Variables are pieces of information that can come from various sources, as well as the Whispir system itself. Other than System Variables, variables will primarily come from an outside source, such as Triggers in Workflows (Webform Trigger, Text In, Email In, etc) or from third party application, such as Salesforce and other integrations.
Variables have 2 main functions:
Customise message content
Used in workflows as condition criteria
Customise Message Content
You can use variables in messages and message templates to automatically insert dynamic information when the messages are sent. They’re useful for personalising messages or providing message-specific information. For example, you can use the First Name tag to add the first name of all recipients to messages. Think mail merge.
Workflow variables can be used as content as well as some message content properties:
Web Page Title
Allowing you to further customise and personalise messages that are being sent to your customers.
Whispir supports a large set of standard (system) variables as well as a range of customised variables, derived from outside sources:
Workflow Trigger Variables
Data submitted via Workflow Triggers can be used as variables to customise subsequent message content.
They can also be used as variables in your workflows conditional logic.
These are variables that are always available via the Whispir System and are attached to things such as contacts and lists, dates and times, the current Whispir user and Web Links:
Contact & List Variables
Recipient first name
Recipient last name
Recipient mobile phone number
Recipient voice phone number
Recipient personal address
Recipient personal email address
Recipient personal phone
Recipient current email address
Recipient primary work address
Recipient secondary work mobile
Recipient additional role
Distribution list name
Sender (Whispir User) Variables
Sender full name
Sender first name
Sender last name
Sender SMS number
Message author email address
Date & Time Variables
Current date e.g: yyyy/mm/dd
Current year, short form e.g: 18
Current year, long form e.g: 2018)
Current month e.g: 06
Month in spoken form e.g: June
Current day e.g: 08
Day in spoken form e.g: Wednesday
Current time in 24 -hour format
Current time in 12-hour format
Current hour in 24-hour format e.g: 08)
Current minute e.g: 07
Current second e.g: 09
Web Link Variable
Web Content Link
Inserting variables is easy. Wherever you see the purple pill icon, you can insert a variable.