If you have an urgent issue, we recommend that you call our Customer Support Team directly for help as soon as possible. If you have any other problems or questions, you can send an email to support@whispir.com, and a ticket will be raised to track your request.
It's important to note that your company's Service Level Agreement with Whispir outlines issue severity and turnaround times.
To help our support team troubleshoot your issue, please provide as much information as possible when you log your request.
This includes:
An explanation of what you expected to happen, followed by what actually happened.
Details to help us find the issue, such as the exact message send date and time, the workspace name, and the page you were on.
The steps you performed when the issue occurred (in case the Support Team needs to replicate the problem).
Any actions you've taken to troubleshoot the issue.
If it's relevant, please provide written permission for our Support Team to access your account to aid in troubleshooting.
Our contact details
Calls within Australia: 1300 WHISPIR (1300 944 774)
Calls within New Zealand: 0800 WHISPIR (0800 944 774)
Calls within Singapore: 800 186 1114
Calls within the Americas: +1 844 944 7747
International calls: +61 3 8630 9900
Email: support@whispir.com
Knowledge base: help.whispir.com