2FA is an additional layer of protection and is used to verify the identity of someone attempting to log in to the Whispir platform.

When 2FA is enabled for an organisation, anyone attempting to log in will need to provide a unique security code which is delivered to their mobile device via SMS.

Note: If you have enabled your Company Contact Portal, 2FA will be enabled in this feature as well. This means any contact attempting to login to your Contact Portal will receive a 2FA SMS to their mobile device. It is recommended to notify your contacts prior to turning this on.

Only company administrators have the permission to enable 2FA on your company's account.

I'm the administrator and I want to enable 2FA

To enable 2FA for your company, log into your Whispir web portal, navigate to the gear icon and select 'Company Settings'.

On the left side menu, expand the 'General' tab and select 'Security.

To enable 2FA, toggle the checkbox next to 'Enabled' and click save.

Before you enable 2FA for your company, please be aware of the following:

  • If a user doesn’t have a primary mobile device registered in their user profile, they won’t be able to complete their authentication and access the Whispir platform.

  • 2FA does not apply to any native applications provided by Whispir or any interactions via other interfaces, including HTTP API, REST API, SMS-in, Email-in and Whispir Connect.

For any questions regarding 2FA, please reach out to our support team for assistance.

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