Whispir MFA - Help Article

Important Information related to Whispir's New AdaptiveMFA

Updated over a week ago

Whispir's new Adaptive Multi-Factor Authentication is designed to provide an additional layer of security to your account and provide a better login experience. In this help article, you will find all you need to know about what's available and how you can troubleshoot any problems encountered.

Setting up MFA

Before you are able to experience the benefits of MFA and elevate the security of your account, you will need to ensure all details on your account are valid and current, MFA requires two important inputs:

  • Current and Valid Phone Number (For SMS 2FA)

  • Current and Valid Email Address (For Email 2FA and other methods)

Without the above requirements, you might risk losing access to your account.

To ensure you are ready for MFA, and you don't experience any issue, please update your account's Primary Email and Primary Phone Number, by Logging into your Whispir Account, and Editing your Profile

Once your MFA is activated on your account, you will be able to enrol in your preferred method of verification, some of the options available are:

  • SMS One-Time Password

  • Email One-Time Password (Backup Method)

  • Recovery Codes

  • TOTP (Google authenticator or Auth0 Guardian)

Logging in with MFA

Once Whispir's New AdaptiveMFA is activated on your account, post your login (entering your username and password) for the first time, you will be prompted with the 2FA challenge of your selected 2FA method (Email or SMS 2FA but you will be able to select other options if you like) , example below:

Whispir's AdaptiveMFA uses intelligent metrics and user behaviour analysis to only challenge you with 2FA if your login session is deemed high-risk, giving you a better and more seamless user experience if you are logging to your account from trusted devices.

Managing MFA

Once enrolled in Whispir's new AdaptiveMFA, you will be challenged only using the MFA method you have enrolled in during the activation process.

If you would like to activate or update your MFA method, please reach out to our support team to assist you.

Troubleshooting MFA

Error Sending SMS 2FA

If you encounter the error message "We couldn't send the SMS. Please try again later"

This could mean that your Mobile Number used to enrol into SMS 2FA is not valid, to update your associated Mobile Number please reach out to your Company Admin or our friendly support team.

What Happens if I Have a Shared Account

If you have a Shared Account - a single-user account used by multiple employees, we recommend creating a shared Email Account and using it as the primary email on the account.

Why do I need a Shared Email Account?

As we introduce our new AdaptiveMFA, you will need a shared Email Account to be used as the primary method of 2FA, when a user logs onto your Shared Account, they will be challenged with a 2FA which will be sent to the Shared Email Account.

If you require additional help or have any questions, please reach out to our friendly support team at support@whispir.com

Did this answer your question?